1Which therapy is right for me? Psychological or Psychiatric treatment
We offer both psychological and psychiatric treatment. We will assess you
before we decide on which treatment modality is right for your condition/problem. The severity of the condition will determine whether you
may need medication or not.
2Is therapy right for me?
Seeking out therapy is an individual choice. There are many reasons why
people come to therapy. Sometimes it is to deal with long-standing
psychological issues, or problems with anxiety or depression. Other times it is in response to unexpected changes in one’s life such as a divorce or work transition. Many seek the advice of counsellors as they pursue their own personal exploration and growth. Working with a therapist can help provide insight, support, and new strategies for all types of life challenges. Therapy can help address many types of issues including depression, anxiety, conflict, grief, stress management, body-image issues, and general life transitions. Therapy is right for anyone who is interested in getting the most out of their life by taking responsibility, creating greater self-awareness, and working towards change in their lives.
3What is therapy like?
Every therapy session is unique and caters to each individual and their
specific goals. It is standard for therapists to discuss the primary issues and concerns in your life during therapy sessions. It is common to schedule a series of weekly sessions, where each session lasts around fifty minutes. Therapy can be short-term, focusing on a specific issue, or longer-term, addressing more complex issues or ongoing personal growth. There may be times when you are asked to take certain actions outside of the therapy sessions, such as reading a relevant book or keeping records to track certain behaviors. It is important process what has been discussed and integrate it into your life between sessions. For therapy to be most effective you must be an active participant, both during and between the sessions. People seeking psychotherapy are willing to take responsibility for their actions, work towards self-change and create greater awareness in their lives.
4What can I expect at the first appointment
The first appointment is an initial assessment. It is an opportunity for us to
begin to put together a picture of how things are for you, why and what you would like to be different. We will ask you questions about when the problem started, how it fluctuates, things you may have tried before to deal with it, the effect it has on your life and work, and what thoughts and feelings you have about it. We will discuss our understanding of your problem and aim to give you our recommendations on treatment options at the end of the appointment. We may give you some problem specific questionnaires to complete for the next appointment.
5How long will I need therapy for?
This varies from person to person but usually it is between 6 and 18 treatment sessions. There are National Institute of Clinical Excellence (NICE)
guidelines which suggest a number of treatment sessions for specific
disorders which can be a good guide. We offer regular reviews during
treatment to evaluate our progress. Early sessions are typically weekly and
later sessions are less frequent to effectively monitor maintained changes.
6Can you guarantee my problems will be solved?
Unfortunately we cannot, or any other self -respecting psychologist, make this guarantee. This is because treatment of emotional and behavioural problems is complex and depends on a number of other factors. However, we can assure you that the strategies used to assist you are based on sound research that we call “evidence-based practice” and are considered the best approach to helping you.
7Will what I say be confidential?
Yes. What we discuss in sessions is confidential. We may take written notes in the session and keep records about the people we see. In line with national information legislation, these are kept secure and are only accessed by your therapist. Your therapist will discuss confidentiality at your first session and the legal limitations to confidentiality.Sometimes insurance companies require a summary letter from us for your insurance to continue paying for treatment. We provide you with a copy of these letters for your own records.
8What happens if I need to cancel or rearrange an appointment?
We understand that life gets busy and sometimes you will need to change an appointment time. Please contact your therapist as soon as possible to let them know if you would like to cancel or rearrange an appointment. We will try to be as flexible as possible and we will not charge for cancellations up to 48 hours before your appointment time (whether online or physical location of SmartHealth). We will refund your money to you if you made an appointment for skype call. Cancellations made with less than 48 hours notice before the appointment or non-attended appointments without any prior notice will be charged at the full price. In the unlikely event that we would need to change or cancel an appointment, we too will provide you with as much notice as possible.
We are a busy clinic and often have people waiting for an available
appointment. If you cancel two scheduled initial appointments or fail to
attend, you will not be offered a further appointment.
9How do I pay?
If you are booking for online therapy, you can transfer money to SmartHealth
bank account online. You can either pay cash or by cheque when you go to
10How much will therapy cost?
There is a cost incurred to patients in utilising the services of the SmartHealth. Cost will depend on whether you are using online services or
visiting the clinic in person. You will however pay half rate for online services.